Efficient Networks 5800 - Manual (Page 4)

Efficient Networks
®
Limited Warranty
The following limited warranties provided by EFFICIENT extend to the original end user of the Hardware/
licensee of the Software and are not assignable or transferable to any subsequent purchaser/licensee.
1. Hardware. EFFICIENT warrants that the Hardware will be free from defects in materials and work-
manship and will perform substantially in compliance with the user documentation relating to the Hard-
ware for a period of three years from the date the original end user received the Hardware.
2. Software. EFFICIENT warrants that the Software will perform substantially in compliance with the end
user documentation provided with the Hardware and Software for a period of ninety (90) days from the
date the original end user received the Hardware and Software. The end user is responsible for the se-
lection of Hardware and Software used in the end user’s network. Given the wide range of third-party
hardware and applications, EFFICIENT does not warrant the compatibility or uninterrupted or error free
operation of our Software with the end user’s systems or network.
3. Exclusive Remedy. Your exclusive remedy and EFFICIENT’s exclusive obligation for breach of this
limited warranty is, in EFFICIENT’s sole option, either (a) a refund of the purchase price paid for the
Hardware/Software or (b) repair or replacement of the Hardware/Software with new or remanufactured
products. Any replacement Hardware or Software will be warranted for the remainder of the original
warranty period or thirty (30) days, which ever is longer.
4. Warranty Procedures. If a problem develops during the limited warranty period, the end user shall
follow the procedure outlined below:
Α. Prior to returning a product under this warranty, the end user must first call EFFICIENT at (888)
286-9375, or send an email to EFFICIENT at [email protected] to obtain a return materials
authorization (RMA) number. RMAs are issued between 8:00 a.m. and 5:00 p.m. Central Time, ex-
cluding weekends and holidays. The end user must provide the serial number(s) of the products in
order to obtain an RMA.
B . After receiving an RMA, the end user shall ship the product or defective component, including pow-
er supplies and cable, where applicable, freight or postage prepaid and insured, to EFFICIENT at
4849 Alpha Road, Dallas Texas 75244, U.S.A. Within five (5) days notice from EFFICIENT, the
end user shall provide EFFICIENT with any missing items or, at EFFICIENT’s sole option, EFFI-
CIENT will either (a) replace missing items and charge the end user or (b) return the product to the
end user freight collect. The end user shall include a return address, daytime phone number and/or
fax. The RMA number must be clearly marked on the outside of the package.
C. Returned Products will be tested upon receipt by EFFICIENT. Products that pass all functional tests
will be returned to the end user.
D. EFFICIENT will return the repaired or replacement Product to the end user at the address provided
by the end user at EFFICIENT Network’s expense. For Products shipped within the United States
of America, EFFICIENT will use reasonable efforts to ensure delivery within five (5) business days
from the date received by EFFICIENT. Expedited service is available at additional cost to the end
user.
E. Upon request from EFFICIENT, the end user must prove the date of the original purchase of the
product by a dated bill of sale or dated itemized receipt.
5. Limitations.
• The end user shall have no coverage or benefits under this limited warranty if the product has been
subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness,
unauthorized modifications, unauthorized repair, misuse, neglect, abuse, accident, alteration, im-
proper installation, or other acts which are not the fault of EFFICIENT, including acts of nature and
damage caused by shipping.
• EFFICIENT will not honor, and will not consider the warranty voided, if: (1) the seal or serial num-
ber on the Product have been tampered with or (2) there has been any attempted or actual repair or
modification of the Product by anyone other than an EFFICIENT authorized service provider.
• The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items,
including framing, and any non-operative parts.
• EFFICIENT’s limit of liability under the limited warranty shall be the actual cash value of the prod-
uct at the time the end user returns the product for repair, determined by the price paid by the end
user for the product less a reasonable amount for usage. EFFICIENT shall not be liable for any other
losses or damages.
• The end user will be billed for any parts or labor charges not covered by this limited warranty. The
end user will be responsible for any expenses related to reinstallation of the product.
• THIS LIMITED WARRENTY IS THE ONLY WARRENTY EFFICIENT MAKES FOR THE
PRODUCT AND SOFTWARE. TO THE EXTENT ALLOWED BY LAW, NO OTHER WAR-
RENTY APPLIES, WETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY
WARRENTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
6. Out of Warranty Repair. Out of warranty repair is available or a fixed fee. Please contact EFFICIENT
at the numbers provided above to determine the current out of warranty repair rates. End users seeking
out of warranty repair should contact EFFICIENT as described above to obtain an RMA and to arrange
for payment of the repair charge. All shipping charges will be billed to the end user.