Troubleshooting – Rose Electronics CrystalView USB2 User Manual
Page 11
TROUBLESHOOTING
CRYSTALVIEW USB2 INSTALLATION AND OPERATINS MANUAL
7
Troubleshooting
The troubleshooting section is used as a guide to understanding the
capabilities of the ViewLink CATx and for general troubleshooting. If you
have any problems or questions concerning the installation, operation or
usage of the ViewLink CATx that is not covered in this manual, please
contact Rose Electronics for technical support.
•
No video on the receiver monitor
o
Check CATx connection at the receiver, transmitter, patch panels
(if applicable)
o
Check HD15 video connection at the receiver and transmitter
o
Verify video is present at the video card output
•
All LEDs on the receiver and transmitter are off
o
Check power adapter connection to the units
o
Check AC power input to the adapter
•
The Link LED on the transmitter is on, the Host LED is off
o
The transmitter is not connected to the computer
o
The computer does not support USB 2.0 hubs
o
Verify that the Device Manager recognizes the CrystalView USB2
as a generic USB hub
•
USB device connected to the receiver but “Device” LED is off
o
The USB device is not functioning properly
o
The computer does not recognize the USB device
o
The Device application software is not operating