Faq/if a problem occurs, Leaving the bluetooth transmission range, Resetting the earbuds – Sennheiser MOMENTUM True Wireless 3 Noise-Canceling In-Ear Headphones (Graphite) User Manual
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FAQ/If a problem occurs ...
MOMENTUM True Wireless 3 | 39
FAQ/If a problem occurs ...
If a problem has occurred, proceed in the following order until the
problem is solved and you can use the earbuds again:
1. Insert the earbuds into the charging case and close the lid. Wait
for at least 10 seconds (> 39).
2. Connect the earbuds to the Smart Control app to install the latest
firmware (> 38).
3. Reset the earbuds to the factory default settings (> 41).
4. Check the list of frequently asked questions to see if there is a
solution to the problem (> 39).
5. Contact your Sonova Consumer Hearing partner to solve the
problem (> 39).
Current list of frequently asked questions (FAQ)
Visit the MOMENTUM True Wireless 3 product page at
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sonova Consumer Hearing partner for assistance.
To find a partner in your country, search.
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the earbuds, leave the Bluetooth transmission
range of the smartphone, the sound quality deteriorates increasingly
until you hear the voice prompt “No connection” and the connection
breaks down completely. If you immediately re-enter the Bluetooth
transmission range, the connection is automatically re-established
and you hear the voice prompt “Connected”. If this is not the case,
tap the touch control panel of the earbud 1x.
Resetting the earbuds
If the function of the earbuds is disturbed, perform a reset. Individual
settings such as the pairing settings are not deleted.
▷
Insert the earbuds into the charging case and close the lid.
After 10 seconds, the earbuds will restart (reset).