Getting help – Enterasys Networks XSR-3020 User Manual
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Getting Help
For additional support related to the XSR, contact Enterasys Networks using one of the following
methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
•
The serial and revision numbers of any associated Enterasys Networks products in the
network
•
A description of your network environment (such as layout, cable type, other relevant
environmental information)
•
Network load and frame size at the time of the problem
•
The device history (for example, if you have returned the device before, or if this a recurring
problem)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
Internet mail
To expedite your message, type [xsr] in the subject line.
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your Email address
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Release Notes
Additional documentation
To send comments concerning this document to the Technical Publications Department:
Please include the document Part Number in your email message.