HP 2500 Series - Manual (Page 88)

86 Problem solving and maintenance ENWW
If the problem is not resolved
If the problem is not resolved, try these steps:
1 Perform a cleaning and calibration. See “Cleaning the printer” on page 99 .
2 Print the Configuration page and Supplies Status page again.
• If the pages print correctly, then the problem is with the program, computer, or printer
driver. Go to the next step.
• If the pages do not print correctly, then the problem is with the printer itself. The problem
might be the fuser. Contact HP Customer Care. See “HP Customer Care” on page 3 or
the support flyer that came in the printer box.
3 Change the Type setting in the printer driver, or change the print mode in the embedded Web
server. If this step does not help, go to the next step.
4 If the problem still persists, check the paper type and quality. (See “Print media
specifications” on page 123 .) Use a different paper, such as high-quality paper intended for
laser printers. Coated, photo, and glossy papers are not supported.
5 Print to a different printer.
• If the page prints correctly, then the problem is with the printer driver for the HP Color
LaserJet 2500 printer. Uninstall the printer driver and reinstall it.
• If the page does not print correctly, the problem is with the program or the computer. See
the documentation for the program or the computer.