HP 3820 series - Manual (Page 13)

English
9
installation troubleshooting, continued
Windows USB
Use the information in this section if you have problems setting up your HP printer. If you
need help after the printer is set up, see the onscreen user’s guide.
The computer cannot find the
printer driver.
possible causes... to solve the problem...
The Plug and Play operation
will not complete (The New
Hardware Wizard will not
finish).
1.Cancel the New Hardware Wizard.
2.Remove the printer software CD from
the CD-ROM drive.
3.Disconnect the USB cable from the
computer.
4.Re-insert the printer software CD into the
computer’s CD-ROM drive.
5.Follow the onscreen instructions to install
the printer software.
6.Reconnect the USB cable to the printer
when prompted.
If the installation program does not
automatically start, then see”to solve the
problem...” on page 7.
what is the problem?