HP 3820 series - Manual (Page 15)

English
11
installation troubleshooting, continued
Windows USB, continued
what is the problem?
possible causes...
Uninstall the software, then reinstall it.
1.Do one of the following:
• Insert the CD-ROM into the CD-ROM
drive, and select Remove printer software .
Follow the onscreen instructions.
• Open the Printer Assistant and select Tools
and Updates > uninstall software .
• Select Start > Programs > Hewlett-Packard >
[hp deskjet printer] > uninstall software .
2.Close any virus protection programs or other
software programs that are running on the
computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 7.
to solve the problem...
The Operating system terminated
the installation before it was
complete.
When I tried installing USB the installation
stopped. When I tried to install again, the
New Hardware Found Wizard was gone
and the USB port was not available.