HP 3820 series - Manual (Page 14)

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English
installation troubleshooting, continued
Windows USB, continued
You may not be using Windows
98, Me, 2000, or XP.
possible causes... to solve the problem...
I set up the printer before
inserting the CD, and
connected a USB cable
between the printer and my
computer. The New Hardware
Wizard did not appear.
Verify Windows 98, Me, 2000, or XP is running.
If not, connect with a parallel cable.
1.Click Start > Settings > Control Panel , or click
Start > Control Panel.
2.Double-click the System icon.
3.Select the Device Manager tab, or select the
Hardware tab and click the Device Manager
button.
4.Click the plus ( + ) icon next to the Universal
Serial Bus Controller option.
• If you see a USB host controller and a USB
root hub listed, USB is enabled.
• If you do not see these devices listed, refer
to the computer’s documentation or contact
the computer’s manufacturer for more
information on enabling and setting up USB.
5.Use a parallel cable to connect your printer to
the computer if you cannot enable USB.
Your computer may not be USB
enabled.
what is the problem?
1.Disconnect the USB cable from your printer,
then reconnect the cable to your printer.
2.Verify that the cable is securely attached.
Your USB cable may not be
connected properly.