Carriage stall, Cannot print – HP Photosmart D5400 series User Manual
Page 152
Solution 2: Contact HP support
Solution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Cannot print
Solution: Replace the indicated ink cartridges with new ink cartridges to resume
printing.
CAUTION:
HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
For HP product return and recycling information,
.
For more information, see:
“Replace the ink cartridges” on page 61
Cause: The product did not have enough ink to print properly.
Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Print a self-test report
•
Solution 2: Remove objects blocking the path
•
Solution 3: Ensure that the product is connected to a suitable power source
Solution 1: Print a self-test report
Solution: Print a self-test report to see if the product can print.
To print a self-test report
1.
Load letter or A4 unused plain white paper into the input tray.
2.
Press and hold the Cancel button and then press the Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
•
Product information: includes the model number, serial number, and other
product information.
•
Revision information: includes the firmware version number.
•
Ink delivery system information: displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
Errors
151
Trou
bles
ho
ot
ing