HP CM3530 - Manual (Page 238)

Envelopes jam or will not feed in the product
Cause Solution
Envelope orientation is incorrect. Verify that the envelope is loaded correctly.
This product does not support the envelopes being used. Refer to the HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Output is curled or wrinkled
Cause Solution
Paper does not meet the specifications for this product. Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition. Remove paper from the input tray and load paper that is in
good condition.
Product speed needs to be reduced. Set the PAPER CURL option in the Print Quality menu to
REDUCED to decrease full speed to 10 ppm (instead of 40
ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm).
Product is operating in an excessively humid environment. Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed
moisture. Remove paper and replace it with paper from a fresh,
unopened package.
Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software. Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see
Load
paper and print media on page 93 .
The paper has previously been used for a print job. Do not re-use paper.
Product will not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause Solution
You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead. Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page leading
into the product. For Tray 2 and 3, load the paper printed side
up with the top of the page toward the right of the product.
The product configuration is not set for duplexing. In Windows, run the automatic configuration feature:
224 Chapter 14 Solve problems ENWW