Document Outline

• Revision history
• Contents
• Welcome
  • Basic features
  • IP Deskphone controls
  • IP Deskphone display
  • USB support
  • Available Avaya 1165E IP Deskphone call features
  • Context-sensitive soft keys
    • Idle display screen after dial pad input
    • In-call context-sensitive soft keys
  • Navigation keys
  • Using a USB Mouse
  • Available Avaya 1165E IP Deskphone call features
  • Security features
    • Secure connection
• Regulatory and safety information
  • Other
• Using your Avaya 1165E IP Deskphone
  • Getting Started
  • Before you begin
  • Connecting the components
    • Removing the stand cover
    • Connecting the AC power adapter (optional)
    • To use gigabit Ethernet, you must connect to the LAN through CAT-5e (or later) cables.
    • Connecting the handset
    • Connecting the headset (optional)
    • Selecting the headset tuning parameter
    • Connecting the LAN ethernet cable
    • Installing additional cables
    • Wall-mounting the IP Deskphone (optional)
    • Entering text
    • Entering text using the telephone dialpad
    • Enabling and disabling the # Ends Dialing feature
    • Setting the dialpad to alphanumeric dialing
    • Entering text using the USB keyboard
• Accessing the Avaya 1165E IP Deskphone
  • Logging on
    • Automatic login
    • Setting the domain
    • Password protection for domains
    • Selecting a language
    • Logging on to your IP Deskphone
    • Setting the duration of the login
    • Logging on multiple user accounts
  • Timed logoff
    • Timed logoff while phone is idle
    • Timed logoff while on a call
    • Selecting a location
  • User Profile
    • Overwriting your personal Address Book
  • Confirmation logon screen
  • Logging off from the Avaya 1165E IP Deskphone
    • Logging off multiple user accounts
  • Making an emergency call
    • Location information
• Configuring the Avaya 1165E IP Deskphone
  • Adjusting the display screen contrast
  • Creating the idle screen text display
  • Setting-up the Backlight Screensaver
  • Configuring Menu Auto back-out
  • Selecting a ring pattern
  • Adjusting the volume
    • Adjusting the ring volume
    • Adjusting the volume of the Handset, headset, and Handsfree mode
  • Selecting a language
  • Selecting the date and time format
  • USB headset
    • Headset menu
    • Presence of USB headset
    • Audio format selection
    • Generic USB headset
    • Avaya USB headset adapter with HID
    • Third-party USB headsets with HID
    • Analog Terminator Adapter for analog (500/2500- type) telephone or fax machine
  • Configuring Bluetooth wireless technology headset
• Making a call
  • Making a call using off-hook dialing
  • Making a call using on-hook dialing
    • Using handsfree calling
  • Using Call Subjects
  • Managing Call Subjects
    • Adding a Call Subject
    • Deleting a Call Subject
    • Editing a Call Subject
• Receiving a call
  • Caller identification
  • Answering an incoming call
  • Redirecting an incoming call
  • Declining an incoming call
    • Creating a new Call Decline Reason
    • Managing Call Decline Reasons
  • Ignoring an incoming call
  • Receiving intercom calls
  • Receiving paging calls
• The Address Book
  • Viewing the Address Book
  • Initiating a call from the Address Book
  • Adding a contact to your Address Book
  • Editing a contact in your Address Book
  • Copying information to the Address Book
  • Searching for a contact in the Address Book
    • Using the Search feature in the Address Book
  • Using the Search feature
    • Using Local Search
• Call Inbox
  • Accessing the Call Inbox
    • Managing calls in the Call Inbox while not on a call
    • Viewing the details of a call in the Call Inbox
    • Managing missed calls
    • Missed Calls Notification
    • Initiating a call from the Call Inbox
    • Deleting calls in your Call Inbox
    • Accessing the calls in your Call Inbox during a call
• Call Outbox
  • Accessing the Call Outbox
    • Managing calls in the Call Outbox while not on a call
    • Initiating a call from the Call Outbox
    • Deleting calls from your Call Outbox
    • Viewing the details of a call in the Call Outbox
    • Accessing the calls in your Call Outbox during a call
• Instant Messaging
  • Configuring Instant Messaging
    • Configuring IM automatic pop-up
    • Configuring Instant Messaging pop-ups
    • Configuring IM audible alert
  • Composing an Instant Message
  • Instant Message Inbox/Outbox
    • Accessing Instant Messages
  • Viewing the content of an Instant Message
    • Replying to an Instant Message
    • Initiating a call from an Instant Message
    • Deleting an Instant Message
• While on an active call
  • Making a new call
    • Initiating a call using the active c all context-sensitive soft key menu
  • Call Waiting
  • Placing a call On Hold
    • Multiple calls On Hold
  • Using 3-way calling
  • Setting up a conference call
  • Ad hoc conferencing when connecting to the Call Server
    • Edit Domain page
  • Transferring a call
  • Using the Park Call feature
    • Using Park Call
    • Retrieving a Parked Call
• Additional features
  • Using the Friends feature
    • Accessing your Friends list
    • Editing information of a friend
  • Feature keys
  • Feature key programming
    • Remove a programmed feature key
  • Feature key autoprogramming
    • Creating a feature key using the Copy key
  • Using Call Forward
  • Setting the IP Deskphone to Do Not Disturb
  • Setting a Presence state
    • Adding a new Presence state message
  • Configuring Privacy settings
    • Incoming call privacy
    • Outgoing call privacy
  • Multiple Appearance Directory Number
  • Audio Codecs
    • Audio Codec Selection
    • Audio Codec Ordering
  • PC Client softphone interworking with the IP Deskphone
    • Answer-Mode Settings
  • Automatic remote firmware updates
• Multiuser
  • Initial login
    • Additional logins
    • Automatic login
  • Logging out
    • Primary account logout
    • Secondary account logout
  • Server failover
    • Cable unplugged
  • Upgrade impacts to user profiles
  • Line keys
  • Making a call
  • Receiving a call
  • Being in a call
  • Instant Messages
  • Menu features
  • Modifying settings
    • Per-account call notification options
    • IM Settings
    • Voice Mail settings
    • Remembering settings after logout
  • Programmable keys
    • Inbox, outbox, IM log
  • Address books
  • User status
    • Do Not Disturb
    • Call Forwarding
    • Presence
  • Notifications
  • Account Selection
• Advanced features
  • Accessing the services menu
    • Checking for updates
    • Switching the proxy
    • Resetting the phone
    • Erasing the user data
  • Network menu
  • USB flash drive
    • Presence of USB flash drive
    • Feature characteristics
    • Enabling or disabling the USB Port
  • Customizable Banner for login
  • Phone Information - Details screen
  • Screensaver/screen lock
  • Background image
    • Selecting an image screen
  • Service Package Group Support
  • Speed Dial List
    • Speed Dial List screen
    • Auto retrieve flag
  • USB Flash memory device support
    • Notes on File Manager
• Visual indicators
  • Display screen icons
  • Visual Alerter/Message Waiting Indicators
• Quick reference
  • Fixed keys
  • Commonly used functions
  • Context-sensitive soft keys
  • Display screen icons
• Terms you should know
• Index