Fortress Technologies BreadCrumb Wireless Network - Manual (Page 55)

Chapter 7. Troubleshooting
Table 7-3. BreadCrumb-BCWN Connectivity Issues
BCAdmin
Problem Resolution
The screen is red and empty. The BCAdmin workstation does do not have a
10.x.x.x address, which is required to administer
the BCWN.
The screen is black and empty. BCAdmin is unable to communicate with any
BreadCrumb devices. Verify that a personal
firewall application such as BlackICE or Zone
Alarm is not preventing BCAdmin from
communicating with the BreadCrumb devices. The
Windows XP® Service Pack 2 built-in firewall
also blocks communications with BreadCrumb
devices by default.
BreadCrumb boxes are turning red on the screen. This means that BCAdmin has been unable to
communicate with that BreadCrumb device for
60 seconds. This could be due to several
factors:
• LOS obstructions
• Dead or failing BreadCrumb battery
• BreadCrumb device is rebooting
• Fortress encryption settings are mismatched
between BCAdmin and the affected
BreadCrumb devices
I clicked BreadCrumb Properties from the
BreadCrumb box’s popup menu, but nothing
happened.
You are running an old version of BCAdmin with
a new version of the JRE) Java® Runtime
Environment. Install the latest version of
BCAdmin.
Table 7-4. BCAdmin Issues
Restoring Default Settings (Factory Reset)
In an emergency, a BreadCrumb device can be restored to its default settings to both erase its
configuration and allow access to an administrator who has inadvertently locked himself out of the
BCWN (via WEP, ACLs, or Fortress, for example). Use the following procedure to restore a
BreadCrumb to its default settings:
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