Freecom Technologies Network hard drive - Manual (Page 45)

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Troubleshooting
4. Why can’t my computer go into hibernation or standby?
If you want to use your computer in hibernation or standby, you must have
Classic SL Network Drive disabled before that can occur. Click on the Classic
SL Network Drive Admin Tool on you system tray- go to your Classic SL
Network Drive and then you should see a menu with Disable as one of the
choices.
5. My Classic SL Network Drive shows up as a Black Dot.
Please check the following: power cable is plugged in tightly, there is a link
light on the switch where it plugged in and please make sure that any
firewall/antivirus software is disabled before installing. The latest versions
of antivirus software have a new feature called script blocking. Please
ensure that this feature is disabled before continuing. You might also need
to enable our protocol and programs to run as well. Even after you have
done these things, it is possible that the firewall/antivirus software will still
block access. If this occurs, try uninstalling the firewall/antivirus software,
reboot, then reinstall our software. If this works, then you may reinstall the
antivirus/firewall software afterwards. If using Wireless, make sure that you
are connected to the wireless router and that your signal is good. Try going
to your wireless router’s website and check for the latest firmware and also
check for the latest drivers for your wireless card as well.
Try plugging in via Ethernet and see if it works that way.
6. I am getting "Classic SL Network Drive unplugged abnormally"?
Check to make sure that you are using the latest version of our software. The
Classic SL Network Drive connection may be unstable. Please check your
connections. Also, please check to see if your Classic SL Network Drive is
formatted to NTFS if you are using only 2000 or XP. This can be checked by
right-clicking on your Classic SL Network Drive drive letter from My Compu-
ter and clicking on Properties. Then, under File System it will indicate the
type of file system your Classic SL Network Drive is formatted to. To format
Classic SL Network Drive to NTFS, please right-click on the Classic SL Network
Drive drive letter from My Computer and then click on Format. There should
be a drop down menu that will allow you to select NTFS. Please also make
sure to check the box next to the word Quick Format.
Make sure that Classic SL Network Drive is plugged into a 100Mb/full duplex
capable switch. Classic SL Network Drive is not supported on hubs. If you
have your switches uplinked to another one, try putting Classic SL Network
Drive and your computer on the same switch and retry.