Freecom Technologies FSG-3 - Manual (Page 69)

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Troubleshooting PPPoE
The PPPoE connection can be debugged as follows:
1. Access the Main Menu of the FSG-3 configuration at http://192.168.1.1.
2. Click on the configuration icon.
3. Under the log files section of the information menu, look at all the logs.
4. If all of the steps indicate "OK" then your PPPoE connection is up and
working.
If any of the steps indicates "Failed", you can attempt to reconnect by clicking
"Connect". The FSG-3 will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect
Service Name, User Name or Password. There also may be a provisioning
problem with your ISP.
Attention: Unless you connect manually, the FSG-3 will not au-
thenticate using PPPoE until data is transmitted to the network.
Troubleshooting Internet Browsing
If your computer can obtain an IP address but you are unable to load any web
pages from the Internet, your PC may not recognize any DNS server addresses.
A DNS server is a machine on the Internet that translates Internet names (such
as www addresses) to numeric IP addresses that computers can work with.
Typically your ISP provides the addresses of one or two DNS servers for your use.
You can verify the DNS address of your computer as described in "Verifying TCP/
IP Properties". If you are using the default, it should be the same as your gateway
address, which is your FSG-3. You can check what DNS names your FSG-3 is using
in the Information menu.
You can also configure your PC manually with DNS addresses. Your operating
system documentation should describe how to do this.
Does your PC have the FSG-3 configured as its TCP/IP gateway?
If your PC obtains its information from the FSG-3 by DHCP, reboot the PC and
verify the gateway address as described in "Verifying TCP/IP Properties".
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP devices such as computers contain a ping utility that sends an echo
request packet to the designated device. The device then responds with an echo
reply. Troubleshooting a TCP/IP network is made very easy by using the ping
utility in your PC or workstation.
Troubleshooting