Fortinet FortiGate Voice 4.0 MR1 - Manual (Page 16)

Customer service and technical support
FortiGate Voice Version 4.0 MR1 Administration Guide
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Fortinet Knowledge Base
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Customer service and technical support
Fortinet Technical Support provides services designed to make sure that your Fortinet
products install quickly, configure easily, and operate reliably in your network.
To learn about the technical support services that Fortinet provides, visit the Fortinet
Technical Support web site at
https://support.fortinet.com .
You can dramatically improve the time that it takes to resolve your technical support ticket
by providing your configuration file, a network diagram, and other specific information. For
a list of required information, see the Fortinet Knowledge Base article
FortiGate
Troubleshooting Guide - Technical Support Requirements .