4 troubleshooting the arp/ping commands, Troubleshooting the arp/ping commands – Falcon F3400 User Manual

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2

Getting Started

2.3.1.4 Troubleshooting the ARP/PING Commands

If problems are encountered, it may be for one of the following reasons:



The F3400/F1000 already has a non-default TCP/IP address. Once the IP address of the

F3400/F1000 has been changed from the default of 10.0.0.186, it is not possible to change it

again with the ARP/PING commands. This method of setting up the F3400/F1000's IP

address can only be used on a F3400/F1000 that still has its original default IP address, as

shipped from the manufacturer.



The device is not on the same Class C subnet as the computer from which the ARP/PING

commands were sent. The F3400/F1000's default router and net mask must be changed via a

Web browser pointed at the F3400/F1000's default IP address (i.e., http://10.0.0.186) or via a

direct EIA232 terminal connection to the F3400/F1000-both of which are alternate methods

for setting up the F3400/F1000's IP address.

2.3.2 Set the F3400/F1000’s IP Address using a Web

Browser

1

Plug a crossover network cable into the laptop or workstation that will be used to configure

the F3400/F1000. This cable is not intended to be connected to a network hub.

2

Write down the computer's IP address and Subnet Mask. Then change the IP address and

Subnet Mask of the computer from its existing address to one that will allow it to

communicate with the F3400/F1000, such as 10.0.0.188. It may be helpful to set the IP

address to one that is one number different from the F3400/F1000's IP address. Consult the

computer's manual or your IT Department before attempting this.

3

Connect the other end of the network cable to the Ethernet port on the back of the F3400/

F1000. Access the F3400/F1000 through a Web browser by typing the IP address into the

location bar. Enter the F3400/F1000 user name and password when prompted.

Note

The default user name is “falcon” and there is no default password—leave the password field

empty.

4

Select the Configuration link, then select the Internet Protocol link and change the IP

Address, Net Mask, and Def Route to one provided by the network administrator. Press the

Submit Changes button. The F3400/F1000 will save the new IP address and reboot. Once

the F3400/F1000 reboots completely, the system status LED will stop flashing.

5

5Change the IP address of the computer back to its original IP address. If the computer was

configured as DHCP (the network domain controller assigns an IP address) return it to this

state. This may require assistance from your IT Department, or you may need to consult the

computer's manual.

6

6The computer and the F3400/F1000 are now both configured to communicate on the

network. Both should be accessible via the network. Connect the PC and the F3400/F1000 to

the network. From the PC Web browser, type in the IP address of the F3400/F1000. Enter

the user name and password.

Note

The default user name is “falcon” and there is no default password - leave the password field

empty.

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