Minuteman UPS MCP-E - Manual (Page 25)

24
OBTAINING SERVICE
I F T HE UPS R EQUIRES S ERVICE
1.Use the TROUBLESHOOTING section to eliminate obvious causes.
2.Verify there are no circuit breakers tripped. A tripped circuit breaker is the most common
problem.
3.Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve
the problem call or fax MINUTEMAN Technical Support at the following numbers; Voice phone
(972) 446-7363 or 800-238-7272, FAX line (972) 446-9011 or visit our Web site at
www.minutemanups.com the "Discussion Board". Please have the following information
available BEFORE calling the Technical Support Department.
A. Your Name and address.
B. Where and when the unit was purchased.
C. Model number: example: MCP 3000 E
D. Model Part number: example: 900xxxxx (8-15 characters-always starts with 900)
E. Model Serial number: example: FC87011200001 (13 characters)
F. Length in Service: example 25 months
G. Diagnostic code at time of problem: example: E32
H. Time of day during failure: example: 4:15 am
I. Weather conditions during failure: example: clear skies, no power problems.
J. A description of the protected equipment, including model numbers if possible.
K. A technician will ask you for the above information and if possible, help solve your
problem over the phone. In the event that the unit requires factory service, the
technician will issue you a Return Material Authorization Number (RMA #).
L. If the UPS is under warranty, the repairs will be done at no charge. If not, there will be
a charge for repair.
4. Pack the UPS in its original packaging. If the original packaging is no longer available, ask
the Technical Support Technician to send a new set. It is important to properly pack the UPS
to avoid damage in transit. Never use Styrofoam (popcorn) beads for a packing material.
A. Include a letter with your name, address, day time phone number, RMA number, a
copy of your original sales receipt and a brief description of the problem.
5. Mark the RMA # on the outside of all packages. The shipping department cannot accept
any package without the RMA # marked on the outside.
6. Return the UPS by insured, prepaid carrier to:
MINUTEMAN UPS
Para Systems Inc.
1455 LeMay Drive
Carrollton, Tx. 75007
ATTN: Rma # _______
English