Multi-Tech Systems MT5600DSDV2 - Manual (Page 69)

MultiModemDSVD User Guide C Warranty, Service, and Technical Support
69 Multi-Tech Systems, Inc.
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support department
at (800) 972-2439 or email [email protected]. Please direct your questions
regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at (800) 328-9717 or (763) 717-5631, or email
[email protected].
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical
repair option for your Multi-Tech product. You may also contact any Multi-Tech
sales office for information about the nearest distributor or other repair service for
your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight
prepaid to our Mounds View, Minnesota factory. Recommended international
shipment methods are via Federal Express, UPS or DHL courier services, or by
airmail parcel post; shipments made by any other method will be refused. A
Returned Materials Authorization (RMA) is required for products shipped from
outside the U.S.A. and Canada. Please contact us for return authorization and
shipping instructions on any International shipments to the U.S.A. Please include,
inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), your telephone number, and if the product
is out of warranty, a check drawn on a U.S. bank or your company’s purchase order
for repair charges. Repaired units shall be shipped freight collect, unless other
arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support department
nearest you or email [email protected]. When calling the U.S., please direct
your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at +(763) 717-5631 in the U.S.A., or email
[email protected].
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the
distributor web site.
http://www.multitech.com/PARTNERS/login/
Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01
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If you have access to the World Wide Web, you can register your Multi-Tech
product online at http://www.multitech.com/register/.