Contacting ibm software support, Contacting, Software – IBM 51 User Manual
Page 238: Support
4.
Click
the
name
of
a
fix
to
read
the
description
and
optionally
download
the
fix.
To
receive
weekly
notifications
about
fixes
and
other
news
about
IBM
products,
follow
these
steps:
1.
From
the
support
page
for
any
IBM
product,
click
My
support
in
the
upper-right
corner
of
the
page.
2.
If
you
have
already
registered,
skip
to
the
next
step.
If
you
have
not
registered,
click
register
in
the
upper-right
corner
of
the
support
page
to
establish
your
user
ID
and
password.
3.
Sign
in
to
My
support
.
4.
On
the
My
support
page,
click
Edit
profiles
in
the
left
navigation
pane,
and
scroll
to
Select
Preferences
.
Select
a
product
family
and
check
the
appropriate
boxes
for
the
type
of
information
you
want.
5.
Click
Submit
.
6.
For
notification
for
other
products,
repeat
Steps
4
and
5.
For
more
information
about
types
of
fixes,
see
the
Software
Support
Handbook
Contacting
IBM
Software
Support
IBM
Software
Support
provides
assistance
with
product
defects.
Before
contacting
IBM
Software
Support,
your
company
must
have
an
active
IBM
software
maintenance
contract,
and
you
must
be
authorized
to
submit
problems
to
IBM.
The
type
of
software
maintenance
contract
that
you
need
depends
on
the
type
of
product
you
have:
v
For
IBM
distributed
software
products
(including,
but
not
limited
to,
Tivoli,
Lotus
®
,
and
Rational
®
products,
as
well
as
DB2
Universal
Database
and
WebSphere
products
that
run
on
Windows
or
UNIX
operating
systems),
enroll
in
Passport
Advantage
in
one
of
the
following
ways:
–
Online
:
Go
to
the
Passport
Advantage
Web
page
and
click
How
to
Enroll
–
By
phone
:
For
the
phone
number
to
call
in
your
country,
go
to
the
IBM
Software
Support
Web
site
and
click
the
name
of
your
geographic
region.
v
For
IBM
eServer
™
software
products
(including,
but
not
limited
to,
DB2
Universal
Database
and
WebSphere
products
that
run
in
zSeries
®
,
pSeries
®
,
and
iSeries
environments),
you
can
purchase
a
software
maintenance
agreement
by
working
directly
with
an
IBM
sales
representative
or
an
IBM
Business
Partner.
For
more
information
about
support
for
eServer
software
products,
go
to
the
IBM
Technical
Support
Advantage
Web
page
If
you
are
not
sure
what
type
of
software
maintenance
contract
you
need,
call
1-800-IBMSERV
(1-800-426-7378)
in
the
United
States
or,
from
other
countries,
go
to
the
contacts
page
of
the
IBM
Software
Support
Handbook
on
the
Web
and
click
the
name
of
your
geographic
region
for
phone
numbers
of
people
who
provide
support
for
your
location.
Follow
the
steps
in
this
topic
to
contact
IBM
Software
Support:
1.
226
Tivoli
Intelligent
Orchestrator
Problem
Determination
and
Troubleshooting
Guide