Ioptron customer service – iOptron SmartStar MiniTower Pro User Manual
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(4) Check the hand controller cord.
Unplug it and re-plug into the other HBX
port.
2. Error Message “Warning! Can not
communicate with DEC motor
controller.”
(1) Check the hand controller cord.
Unplug it and re-plug into another HBX port.
(2) Check the power supply, which
include:
• Using the battery? Is the battery fresh?
How long it has been used? (frequent
slew and GOTO will deplete battery
power very quickly)
• Using AC or DC adapter? Check the
plugs to the mount and to the power
outlet.
• Using extension cord? Make sure the
cord is in good condition. Power drop
along the extension cord was known to
cause the problem. Also check all the
plugs and connections.
3. The object is jumping up and down in
the eyepiece or over-slewed, and other
unexpected slew behavior or movement
.
(1) Use most updated firmware.
(2) Set backlash to 0 in both DEC and
RA.
(3) Check the power supply, which
include:
• Using the battery? Is the battery fresh?
How long it has been used? (frequent
slew and GOTO will deplete battery
power very quickly)
• Using AC or DC adapter? Check the
plugs to the mount and to the power
outlet.
• Using extension cord? Make sure the
cord is in good condition. Power drop
along the extension cord was known to
cause the problem. Also check all the
plugs and connections.
(4) System
balancing.
4. Star Alignment accuracy; GOTO
accuracy
(1) Leveling (very important).
(2) Site information (minutes ahead or
behind UT, DST).
(3) System balancing.
(4) Use most updated firmware.
(5) Select right mount type (A/A).
(6) Set backlash to 0 in both DEC and RA.
(7) Check the power supply, which include:
• Using the battery? Is the battery fresh?
How long it has been used? (frequent
slew and GOTO will deplete battery
power very quickly)
• Using AC or DC adapter? Check the
plugs to the mount and to the power
outlet.
• Using extension cord? Make sure the
cord is in good condition. Power drop
along the extension cord was known to
cause the problem. Also check all the
plugs and connections.
7.3. iOptron Customer Service
If you have a question concerning your
MiniTower Pro contact the iOptron
Customer Service Department. Customer
Service hours are 9:00 AM to 5:00 PM,
Eastern Time, Monday through Friday. In
the unlikely event that the MiniTower Pro
requires factory servicing or repairs, write or
call the iOptron Customer Service
Department first to receive an RMA# before
returning the telescope to the factory.
Please provide details as to the nature of
the problem as well as your name, address,
and daytime telephone number. We have
found that most problems can be resolved
by telephone. So please call first to avoid
returning the telescope for repair. Call toll
free in the U.S. 866.399.4587 or
1.781.569.0200. It is also strongly
suggested that to send technical questions
to
.