Trouble shooting – Jackson 700 Series User Manual
Page 21
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSES
SOLUTION
Low heat or low flame when 
valve turned to high. 
For
pro
propane – improper lighting
cedure.
Ensure lighting procedure is 
followed carefully. All gas grill 
valves must be in the off position 
when the tank valve is turned on. 
Turn tank on for all pressure to 
equalize. See lighting 
instructions. 
For 
sup
n
undersized
ply
Pipe must be sized according to 
installation code. 
atural gas – 
 line. 
For bo
es – improper pre-
heating.
Pre-heat grill with all main 
burners on high for 10-15 
minutes. 
th gas
Flame tamers installed 
incorrectly. 
Ensure flame tamers are located 
on pins in front and rear of 
firebox and inline with burners. 
Excessive flare-ups or
n-even heat.
u
Improper
pre-heating.
Pre-heat grill with all main
burners on high for 10-15 
minutes. 
Excessive food waste on sear Clean flame tamers and drip pan
regularly. Do not line pan with 
aluminum foil. 
plates and in drip pan.
Bu ners burn with yellow 
flame, accompanied by smell 
Possible spi
debris. 
r
g
der web or other Thoroughly clean burner by
removing. See maintenance 
instructions. 
of as.
Burner will not light with
atch.
Dead battery in igniter.
Change battery by turning igniter
e.
Install one AA battery.
igniter but will light with
cover clockwise to remov
m
Loose
electrode
wire.
Check electrode wire is firmly
pushed onto the terminal on the 
back of the igniter. 
Improper gap at electrode tip.
Ensure the collector box is tight
electrode end and the collector 
box is between 1/8” and 3/16”. 
and the gap between the
The gap can be adjusted by 
bending the box in or out. 
Hum
rations in the
regulator and does not effect the 
performance or safety of the gas 
grill. 
ming Regulator.
Normal occurrence on hot days.
This is not a defect. It is caused 
by internal vib
21