Siemens I-SURF - Manual (Page 13)

2. Introduction
7
2.6 Warranty
Siemens AG offers a warranty on this device for a period of 12 months from the
date of purchase from the dealer. Your purchase receipt serves as proof of date of
purchase, so keep it in a safe place.
Siemens AG will repair any manufacturing or material defects that arise during the
period of guarantee. Siemens AG will decide whether it will fulfil the warranty by
repairing, replacing or exchanging the defective device.
The guarantee does not cover damages due to tampering, wear and tear or
intervention by a third party. The guarantee does not cover expendable materials,
nor does it cover those defects which do not significantly affect the value of the
usability of the device.
The Siemens product that you have bought corresponds to the technical
requirements for plugging into the German public telephone network.
You can make warranty claims at the Siemens Service.
2.7 Siemens Service
If you have any questions about your device malfunctioning, contact our Hotline
team on these numbers:
National International
Germany: 01805 333 220 +49 / 1805 333 220
Austria: 0 1 1707 5004 +43 / 1 1707 5004
Switzerland: 0 1 495 4487 +41 / 1 495 4487
Please have the following information ready when you call:
Exact description of the problem
Description and version of your I-SURF USB
Information about your PC configuration:
The easiest way to get this information is to call up the Device Manager
with Start
−> Settings −> Control Panel −> System and then print out the
Combined Device and System Overview with the Print key.
The Hotline can best help you if you are sitting beside your PC with the problematic
situation on the screen when you call.