Siemens I-SURF - Manual (Page 61)

11. Troubleshooting
55
11.5 Check Liste
Effect Cause Check Action
Connecting I-Surf
USB
Operating system
does not
recognize I-Surf
USB when it is
plugged in Incorrect
operating system Are you using
Windows 98 or
Windows 2000? Install Windows
98 or Windows
2000.
USB controller
deactivated in the
BIOS Activate the USB
controller in the
BIOS.
USB controller
not correctly
installed within
the operating
system. Has the USB
Controller been
properly installed
in the Device
Manager of the
operating
system? Use the
properties button
of the Device
Manager to look
for and eliminate
potential sources
of error.
I-Surf USB is
“ known” to the
operating
system, but no
device drivers
have been
installed Has I-Surf USB
been entered in
the Device
Manager as an
"Other
Component” ? Delete I-Surf
USB in the
Device Manager
and restart the
operating
system.
USB cable Has the USB
cable been
properly
connected to I-
Surf USB and the
PC, or USB hub. Connect cables
properly and turn
on the USB hub if
required.