SMC Networks SMC3056EM - Manual (Page 43)

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Chapter 7 Troubleshooting
Modem will not dial-out
z Check your phone cable connected properly into LINE jack.
z If you use the Tone-dialing on a line, but required the Pulse-dialing method, please
change the command T to P in your dial command line.
Modem will not answer an incoming call
z Check your phone cable connected properly into LINE jack.
z By connect a Telephone to the PHONE jack. The attached telephone will ring if you try
calling from another telephone line.
z Configured the modem to Auto-answer modem.
No connection after modem dial out
z Remote modem may be not setting to answer mode, if you aren’t hearing a high-pitch
tone when remote modem answering.
z Perhaps poor-quality or noise telephone lines try another call.
Data error when modem connection
z Make sure your software data format is match to remote side (for example: 8,N, 1).
z Make sure the modem flow control method is matched to communication software.
z Try another call may be poor quality or noise telephone lines.
Fax and voice problems
z Be sure the Data Communication is installed and worked properly, otherwise check the
mentioned procedure carefully and consult the Fax/Voice manual step by step.