SUPER MICRO Computer SUPERO H8QG6+-F - Manual (Page 56)

3-2
H8QG6/i+-F Serverboard User's Manual
No Video
1. If the power is on but you have no video, remove all the add-on cards and
cables.
2. Use the speaker to determine if any beep codes exist. Refer to Appendix A
for details on beep codes.
Note: If you are a system integrator, VAR or OEM, a POST diagnostics card is
recommended. For I/O port 80h codes, refer to App. B.
Memory Errors
1. Make sure that the DIMM modules are properly and fully installed.
2. You should be using registered ECC DDR-3 memory (see next page). Also,
it is recommended that you use the same memory type and speed for all
DIMMs in the system. See Section 2-4 for memory details.
3. Check for bad DIMM modules or slots by swapping modules between slots
and noting the results.
4. Check the power supply voltage 115V/230V switch.
Losing the System’s Setup Confi guration
1. Make sure that you are using a high quality power supply. A poor quality
power supply may cause the system to lose the CMOS setup information.
Refer to Section 1-6 for details on recommended power supplies.
2. The battery on your motherboard may be old. Check to verify that it still
supplies ~3VDC. If it does not, replace it with a new one.
3. If the above steps do not fi x the setup confi guration problem, contact your
vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note
that as a motherboard manufacturer, we do not sell directly to end-users, so it is
best to fi rst check with your distributor or reseller for troubleshooting services. They
should know of any possible problem(s) with the specifi c system confi guration that
was sold to you.
1. Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked
Questions' (FAQs) sections in this chapter or see the FAQs on our web site
before contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site.