Sony Reader PRS-950 - Manual (Page 151)

Troubleshooting
151
Table of Contents Index
The Reader cannot be recognized by your computer.
 A USB hub or USB extension cable is used for the
connection. Connection via an extension cable or USB
hub is not guaranteed. Connect the USB cable directly to
the computer.
 Disconnect the USB cable from the Reader, then
reconnect it after a while.
 If the Reader is locked, it will not be recognized by your
computer , set [Device Lock] to [Off] (  129 ).
 While the Reader is connected to a computer, do not turn
on, restart, wake up from sleep mode, or shut down the
computer. Doing so may make the Reader
unrecognizable by the computer. Disconnect the Reader
from the computer before performing these operations.
 Use the supplied USB cable.
 There may be a malfunction with the USB port on your
computer. Connect the supplied USB cable to another
port on the computer.
 It may take a while for the software to be recognized by
the computer. Wait for a moment.
 If none of the above solves the problem, press the RESET
hole of the Reader (  142 ), after 5 seconds turn on the
Reader again, and then reconnect the supplied USB
cable.
Content cannot be transferred to the Reader from your computer.
 There is not enough free space on the Reader memory.
Check [About] (  124 ) for free space on internal memory,
then delete unnecessary data.
 The Reader is not authorized. Authorize the Reader using
Reader Library. Refer to “Authorizing Your Computer and
the Reader Device for eBook Stores” in Reader Library
Help.