Samson UT-5 - Manual (Page 24)

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Trouble-shooting
8. Is the “Available” LED on the receiver lit and is the “Unavailable” LED
on the transmitter off?
9. Is the cable connection between the receiver output and your
mixer/amplifier input secure?
10. Is your mixer/amplifier system powered on and is its level control or
fader up and unmuted?
11. If you’re using a mixer, are all channels out of solo mode?
If the answer to all these questions is “yes” and you still hear no sound,
call Samson Technical Support at 1-800-372-6766. Bear in mind also
that both the receiver and transmitter in the UHF Synth System contain
delicate components called crystals. As their name implies, these are
subject to damage when the unit is subjected to extreme stress (such as
being dropped from a significant height), so treat your receiver and
transmitter with the kind of TLC you normally reserve for loved ones!
Problem: Distorted sound
(Cross-modulation interference)
Solution:
Try using a different Group and/or Channel. If two or
more users are connected to the system (using multiple transmitters and
receivers at the same location), they must all be transmitting and receiv-
ing on the same Group, with different channels selected for each user.
Also, if the UR-5 or UR-5D receiver is mounted in a rack near equipment
such as computers, hard drives, or electronic keyboards or tone genera-
tors, intermodulation noise can occur. Try moving the receiver 5 or 6
feet away from such equipment—if the noise disappears, you’ve located
(and solved) the problem.