LevelOne WBR-1400TX - Manual (Page 98)

Appendix A - Troubleshooting
Dial-in Access
This section is available for LevelOne WBR-1100TX only.
Problem 1: Remote PC can't connect to the LevelOne Wireless Broadband
Router.
Solution 1: Check the settings on the LevelOne Wireless Broadband Router
• Dial-in is Enabled.
• User has been created, and has Dial-in permission.
• Call-back settings are correct for this user.
• Modem settings are correct.
• Both the LevelOne Wireless Broadband Router and the remote PC are
using the same settings for the login authentication (PAP, CHAP,
MSCHAP).
Check the Modem
• Modem is properly connected and powered on.
• The modem is working correctly, and the Remote user is dialing the
correct telephone number for the modem.
This can be checked by listening to the modem. You should hear the
LevelOne Wireless Broadband Router 's modem answer the incoming
call.
• If the call is received but not answered, the modem's "Auto-
answer" feature is turned OFF. To turn it on, add the appropriate
AT command to the Initial String in the on the LevelOne Wireless
Broadband Router 's Modem Properties screen. See Chapter 6 for
details of the Modem Properties screen, and Appendix C for more
information on AT commands.
• If the call is answered, but no connection is established, then ei-
ther the modems are unable to negotiate a connection, or the login
to the LevelOne Wireless Broadband Router has failed.
This can be checked by examining the Log file for the Remote
PC. See Finding the current Initial String in Appendix C for in-
structions on enabling and viewing the Log file.
Check the Remote PC
• Ensure that both the LevelOne Wireless Broadband Router and the
remote PC are using the same settings for the login authentication
(PAP, CHAP, MSCHAP).
• When prompted for "User Name" and "Password", the remote user
must enter the correct User Name and Password, as configured on the
LevelOne Wireless Broadband Router 's User Details screen.
• The modem Log file on the remote PC may provide useful information
about the cause of the connection failure. See Finding the current Ini-
tial String in Appendix C for instructions on enabling and viewing the
Log file.
Problem 2: Remote PC can connect, but can't access LAN resources.
Answer 2: Only TCP/IP - based resources are available. Microsoft networking is
NOT supported. To gain access to your PC on the LAN, you need to install
and use a "Remote Control" program like PC Anywhere.
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