Lenovo 5248 - Manual (Page 83)

• Find a Service Provider located near you.
Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6 “Troubleshooting and diagnostic programs”
on page 69. For information on additional resources to help you troubleshoot your computer problem,
see “Information resources” on page 73.
If you suspect a software problem, see the documentation that comes with the operating system or software
program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help you identify hardware
problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 70.
You can get the latest technical information and download device drivers and updates from the Lenovo
Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
The following items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
Chapter 7 . Getting information, help, and service 75