Lexmark 350 Series - Manual (Page 46)

Print troubleshooting
Improving print quality
If you are not satisfied with the print quality of a photo, make sure you:
• Use the appropriate paper for the photo. For best results, use Lexmark Perfectfinish Photo Paper or Lexmark Photo
Paper.
Note: Do not use Lexmark Premium Photo Paper. Your print cartridge is not compatible with this type of paper.
• Load the paper with the glossy or printable side facing you. (If you are not sure which side is the printable side, see
the instructions that came with the paper.)
• Select Photo as the print quality.
Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For best
results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before
stacking, displaying, or storing.
If the photo still does not have the print quality you want, follow these steps:
1 Align the print cartridge. For more information, see “Aligning the print cartridge” on page 40.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 41.
If print quality has not improved, continue to step 3.
3 Remove and reinsert the print cartridge. For more information, see “Removing a used print cartridge” on page 38 and
“Installing the print cartridge” on page 38.
If print quality has not improved, continue to step 4.
4 Wipe the print cartridge nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and
contacts” on page 41.
If print quality is still not satisfactory, replace the print cartridge. For more information, see “Ordering supplies” on
page 42.
Photo does not print
Solution 1
If an error message is displayed, see “Error messages troubleshooting” on page 49.
Solution 2
If the light is not on, see “Power button is not lit” on page 44.
Solution 3
Remove and then reload paper. For more information, see “Loading paper” on page 18.
Solution 4
Check the ink level, and install a new print cartridge if necessary. For more information, see “Installing the print cartridge”
on page 38.
Solution 5
If the printer is connected to the computer through another device:
1 Disconnect the USB cable from any other device, such as a USB hub or switch box.
2 Directly connect the cable to the printer and the computer.
Troubleshooting
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