Help and service, Using the documentation and diagnostic programs, Calling for service – Lenovo 3000 J Series User Manual
Page 81: Help, Service, Using, Documentation, Diagnostic, Programs, Calling
Help
and
service
If
you
need
help
and
service
for
your
computer,
you
will
find
a
wide
variety
of
sources
available
to
help
you.
Using
the
documentation
and
diagnostic
programs
Many
computer
problems
can
be
solved
without
outside
assistance.
If
you
experience
a
problem
with
your
computer,
see
For
information
on
additional
resources
to
help
you
troubleshoot
your
computer
problem,
see
If
you
suspect
a
software
problem,
see
the
documentation,
including
README
files
and
online
help,
that
comes
with
the
operating
system
or
application
program.
Most
computers
come
with
a
set
of
diagnostic
programs
that
you
can
use
to
help
you
identify
hardware
problems.
For
instructions
on
using
the
diagnostic
programs,
see
The
troubleshooting
information
or
the
diagnostic
programs
might
tell
you
that
you
need
additional
or
updated
device
drivers
or
other
software.
Lenovo
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
http://www.lenovo.com/support/
and
follow
the
instructions.
Calling
for
service
If
you
have
tried
to
correct
the
problem
yourself
and
still
need
help,
during
the
warranty
period
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller,
if
authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
Note:
The
following
items
are
not
covered:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
nonwarranted
Lenovo
parts
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
the
warranty
and
safety
information
that
is
provided
with
your
computer
for
a
full
explanation
of
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
Chapter
8.
Getting
information,
help,
and
service
63