Pentair 472645 - Manual (Page 10)

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Using “Genuine Pentair” parts will ensure accurate replacement and warranty coverage.
Installation and Operation Manuals for current products are available on-line at http://www.pentairpool.com
Our Commitment
We believe the availability of factory authorized replacement parts is an essential component of customer service. We strive to
provide every opportunity for our customers to order and stock factory authorized replacement parts, including special incentive,
pricing and freight programs. Contact your Pentair representative or sales manager for more details.
Ordering
Pentair sells parts only through its normal distribution channels. The most commonly used parts are listed in this parts pricing
guide, and can be ordered through Pentair stocking representatives or wholesalers. Call the Service Department for assistance in
identifying parts not listed. Have the model and serial number of the unit before calling to assure accurate parts identification.
Some parts are subject to price changes and limited availability. Pentair representatives or wholesalers should call the factory
for price and lead time for non-current sheet metal parts, parts listed as “limited to stock on hand” and parts not listed in this
document. Rush Orders: We make every effort to ship rush orders the same day at our regular prices, but cannot guarantee same
day shipment. Express freight charged by carriers is not refundable regardless of ship date; please indicate alternate shipping
choice if order cannot ship the same day.
Terms and Conditions
1. Standard terms will apply to all parts orders.
2. Special pricing is available for bulk quantity orders. Contact the Customer Service Department (800) 831-7133 for pricing
and specifics.
3. Expedite fee for non-stocked heat exchangers, 24 hour turnaround $250.00 net.
4. Expedite fee for non-stocked sheet metal parts (7 working days) is $250.00 per part.
5. Cancellation fee for custom product already in production: $250.
6. All parts are shipped FOB factory.
Salable Returns / Unused Parts
Parts in new condition with all original packaging will be considered for return within one year of date of purchase from Pentair,
subject to a 25% restocking charge and recovery of other discounts or incentives earned at time of purchase. Invoice number and
date of purchase must be furnished. Refunds will be made to the original purchaser only, and will be made at the sole discretion of
Pentair. Return of parts may affect eligibility for other programs. Contact your Pentair representative for more information.
Parts Limited Warranty
Pentair warrants all parts to be free from defects in materials and workmanship to the original retail purchaser for one year from
date of retail purchase. Proof of purchase is required. This limited warranty applies only to parts purchased for use as an original
equipment replacement part in Pentair Commercial Pool and Spa Heating Systems boilers and water heaters. At its option, Pentair
will repair or replace any part that fails under this limited warranty. Repair or replacement shall be the sole remedy, and Pentair
shall not be liable for any field labor, removal, transportation to/from the factory, reinstallation or any other such costs.
Return Under Warranty
Parts should be returned to the place of purchase for warranty evaluation. If the original place of purchase is not known, contact
your Pentair wholesaler, factory representative or Contract Service Center. Wholesalers, factory representatives and Contract
Service Centers returning parts for warranty consideration must obtain a RMA (Return Merchandise Authorization) number from
the Customer Service Department. Each part must be tagged with the original purchase date, model and serial number of the boiler
it was installed on, and a description of the failure. Parts must be returned freight prepaid and clearly marked with the RMA
number. The RMA expires if not returned within 90 days of issuance. Contact your Pentair representative or the Customer Service
Department for more information on obtaining warranty coverage on large, heavy or bulky items.
Pentair maintains a policy of continuous improvement. We reserve the right to change specifications and prices without notice.