Service and warranty, English, Limited w a rranty customer ser vices director y – Panasonic CQ-C9801U User Manual

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CQ-C9901U/C9801U/C9701U

Service and Warranty

Limited W

rranty

Customer Ser

vices Director

U.S.A.

Obtain Product Information and Operating Assistance;
locate your nearest Dealer or Servicenter; purchase Parts
and Accessories; or make Customer Service and
Literature requests by visiting our Web Site at:
http://www.panasonic.com/support
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7
pm, EST.

For hearing or speech impaired TTY users, TTY : 1-877-
833-8855

Accessory Purchases:

Purchase Parts, Accessories and Instruction Books online
for all Panasonic Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American
Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY : 1-886-
605-1277

Service in Puerto Rico

Matsushita Electric of Puerto Rico, Inc.
Panasonic Sales Company
Factory Servicenter:
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Phone (787) 750-4300, Fax (787) 768-2910

CANADA

WARRANTY SERVICE

For product operation and information assistance, please
contact your Dealer or our Customer Care Centre at:
Telephone #: (905) 624-5505

Fax #: (905) 238-2360

Web: www.panasonic.ca
For product repairs, please contact one of the following:
•Your Dealer who will inform you of an authorized

Servicentre nearest you.

•Our Customer Care Centre at (905) 624-5505 or

www.panasonic.ca

•A Panasonic Factory Servicentre listed below:

Lachine, Quebec
Panasonic Canada Inc.
3075, rue Louis A. Amos
Lachine, QC H8T 1C4
Tel: (514) 633-8684
Fax: (514) 633-8020

Mississauga, Ontario
Panasonic Canada Inc.
5770 Ambler Dr.
Mississauga, ON L4W 2T3
Tel: (905) 624-8447
Fax: (905) 238-2418

Calgary, Alberta
Panasonic Canada Inc.
6835-8

St. N. E. Calgary,

AB T2E 7H7
Tel: (403) 295-3955
Fax: (403) 274-5493

Richmond, British
Columbia
Panasonic Canada Inc.
12111 Riverside Way
Richmond, BC V6W 1K8
Tel: (604) 278-4211
Fax: (604) 278-5627

U.S.A.

PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF MATSUSHITA ELECTRIC CORPORATION OF AMERICA
One Panasonic Way, Secaucus, New Jersey 07094

PANASONIC SALES COMPANY,
DIVISION OF MATSUSHITA ELECTRIC OF PUERTO RICO, INC.
Ave. 65 de infanteria, Km. 9.5, San Gabriel Industrial Park
Carolina, Puerto Rico 00985

PANASONIC AUTO PRODUCTS
LIMITED WARRANTY

LIMITED WARRANTY COVERAGE
If your product does not work properly because of defects in materi-
als and workmanship.
Panasonic Consumer Electronics Company or Panasonic Sales Company
(collectively referred to as “the warrantor”) will, for the length of the peri-
od indicated in the chart below, which starts with the date of original pur-
chase (“warranty period”), at its option either (a) repair your product with
new or refurbished parts, or (b) replace it with a new or refurbished prod-
uct. The decision to repair or replace will be made by the warrantor.

During the “Labor” warranty period, there will be no charge for labor.
During the “Parts” warranty period, there will be no charge for parts.
You must carry in or mail in your product during the warranty period.
If non-rechargeable batteries are included, they are not warranted.
This warranty only applies to products purchased and serviced in the
United States or Puerto Rico. This warranty is extended only to the
original purchaser of a new product which was not sold “as is”. A
purchase receipt or other proof of the original purchase date is
required for warranty service.

CARRY-IN OR MAIL-IN SERVICE
For Carry-In or Mail-In Service in the United States, call 1-800-211-
PANA (7262) or visit
Panasonic Web Site: http://www.panasonic.com
For assistance in Puerto Rico, call Panasonic Sales Company (787)-
750-4300 or fax (787)-768-2910.

LIMITED WARRANTY LIMITS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials and
workmanship, and DOES NOT COVER normal wear and tear or cosmet-
ic damage. The warranty ALSO DOES NOT COVER damages which
occurred during shipment, failures which are caused by products not
supplied by the warrantor, failures which result from accident, misuse,
abuse, neglect, mishandling, misapplication, alteration, faulty installa-
tion, set-up adjustment, maladjustment of consumer control, improper
maintenance, improper antenna, inadequate signal reception or pickup,
power line surge, improper voltage supply, lightning, modification,
commercial use (such as use in hotels, offices, restaurants, or other
business uses) or rental use of the product, or service by anyone other
than the technician from Factory Servicenter or other authorized serv-
ice centers, or damage that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULT-
ING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY
BREACH OF THIS WARRANTY. (As examples, this excludes damages
for lost time, cost of having someone remove or re-install an installed
unit if applicable, travel to and from the sevicer, and loss of media,
data or other memory contents. The items listed are not exclusive,
but are for illustration only.) ALL EXPRESS AND IMPLIED WAR-
RANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY,
ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied war-
ranty lasts, so the exclusions may not apply to you.

This warranty gives you specific legal rights and you may also have
other rights which vary from state to state. If a problem with this
product develops during or after the warranty period, you may con-
tact your dealer or Servicenter. If the problem is not handled to your
satisfaction, then write to warrantor’s Consumer Affairs Department
at the addresses of the warrantor.

PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY ARE YOUR RESPONSIBILITY.

Customer’s Record

Model
No.

Serial
No.

Dealer’s
No.

Code
No.

Dealer’s
Address

Date of
Purchase

CANADA

Panasonic Canada Inc.
5770 Ambler Drive, Mississauga Ontario L4W 2T3

PANASONIC PRODUCT LIMITED WARRANTY

Panasonic Canada Inc. warrants this product to be free from defects
in materials and workmanship and agrees to remedy any such defect
for a period as stated below from the date of original purchase.

CAR AUDIO PRODUCT – ONE (1) YEAR, PARTS AND LABOUR
(The labour to install or remove the product is not warranted)

LIMITATIONS AND EXCLUSIONS
This warranty does not apply to products purchased outside Canada
or to any product which has been improperly installed, subjected to
usage for which the product was not designed, misused or abused,
damaged during shipping, or which has been altered or repaired in
any way that affects the reliability or detracts from the performance,
nor does it cover any product which is used commercially. Dry cell
batteries are also excluded from coverage under this warranty.
This warranty is extended to the original end user purchaser only. A
purchase receipt or other proof of the original purchase date is
required before warranty service is performed.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTIC-
ULAR PURPOSE.
IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
In certain instances, some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, or the exclusion of
implied warranties, so the above limitations and exclusions may not
be applicable.

IF YOU SHIP THE PRODUCT TO A SERVICENTRE
Carefully pack and send prepaid, adequately insured and preferably in
the original carton.
Include details of the defect claimed, and proof of the date of original
purchase.

CQ-C9901U, CQ-C9701U

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