Paxar Mobile Work Station (MWS) Monarch 9878 - Manual (Page 3)

Paxar Barcode Product Limited Warranty
Thank you for purchasing a Monarch  9878 Mobile WorkStation. Paxar warrants that your product will be
free from defects in material and workmanship for a period of one (1) year from the date of shipment by
Paxar. Please read this warranty very carefully. THIS WARRANTY IS A LIMITED WARRANTY AND IS IN
LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Parts - Paxar will provide new or remanufactured parts, free of charge, to correct defects in material and
workmanship for the product(s) covered by the limited warranty during the one (1) year parts warranty
period. During the first sixty (60) days of this warranty period, labor and travel by a Paxar Representative is
also included. Labor and travel will be charged after the initial sixty (60) days. Replacement parts are
warranted for ninety (90) days from the date installed and labor is warranted for thirty (30) days from the
date of service.
Support Agreements are also available.
Shipping - The customer is responsible for inbound transportation charges and Paxar is responsible for
return transportation charges (via ground) to correct defects in material and workmanship during the limited
warranty period.
Packaging - Products returned shall be packaged in the original packaging and shipping container or
comparable container. In the event the product is not packaged properly or if shipping damage is evident,
Paxar will not accept the printer for service under warranty. Products received in unsuitable containers will
be returned in Paxar-approved packaging at the customer’s expense.
Thermal Printhead Warranty - The thermal printhead is covered by a prorated limited warranty of six (6)
months or one million (1,000,000) inches of use, whichever occurs first. Physical damage to the printhead is
not covered by the limited warranty.
Battery and Cable Warranty - Batteries and cables are covered by a prorated limited warranty of three (3)
months from the date of shipment. Physical damage to the battery(ies) or cable(s) is (are) not covered by
the limited warranty.
Consumables - The product limited warranty does not include or cover consumables or sundry items such
as ribbons, tags, labels, knives, batteries, cables or thermal printheads (see above battery, cable, and
thermal printhead warranty).
Use of Supplies - Only genuine Paxar or Monarch supplies are recommended for use in Paxar products.
This limited warranty does not cover service required as a result of the use of non-Paxar supplies.
Host Communication - Service required to develop or correct on-line host communications, including the
use of non-Paxar communications cables, is not covered by the product warranty.
Operating Instructions - Proper operation of the product requires the user to read and follow the operating
instructions. The limited warranty does not cover service that is required as a result of operator error and or
failure to read and follow the documentation included with the product.
Installation and Training - Installation and training of the operators is a professional service that is
available on a time and material basis. Installation and training is not covered by the limited warranty.
Exclusions - This limited warranty covers defects in material and workmanship only and does not cover
damage to batteries and cables or caused by accident, abuse, violence, acts of God or use of non-Paxar or
non-Monarch supplies, or those not meeting the Paxar specifications.
Paxar shall not be liable for direct, indirect, or consequential damages, costs, expenses, lost profits, or lost
savings resulting from the use, operation, or malfunction of the verifier.
This limited warranty is valid only in the United States of America.
This limited warranty is the only warranty on which the customer can rely. Paxar reserves the right to make
changes in the products, programs and their availability at any time and without notice.
This warranty is void if the product is altered or repaired by anyone except a Paxar service representative or
contrary to the instructions provided by Paxar.
To Initiate a Warranty Claim The customer must follow the steps below in order to make a warranty claim
under the limited warranty:
1. Call (800) 543-6650 in order to report your problem to our technical support center.
2. A Paxar technical support specialist will work with you to attempt to resolve the problem by telephone.
3. If telephone resolution of your problem is unsuccessful, the technical specialist will issue an incident # for
you to return your product prepaid, for warranty repair, subject to the terms of the limited warranty above.