Troubleshooting – Petsafe Wireless Pet Containment System PIF-300 User Manual

Page 18

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18 1-800-732-2677

Troubleshooting

The Receiver Collar is not beeping

when setting up the Boundary Zone.

• The tone may be difficult to hear in a noisy environment.

• Use Test Light as explained in the “Test Light Instructions”

section, and use it to determine the location of Boundary Zone.

• Check that the Transmitter is set up according to directions

and install a new battery while standing within 5-10 feet of the

Transmitter.

• Re-Synchronize the System. (Page 20)

The Receiver Collar is not beeping or

administering a Static Correction.

• Check that the Transmitter is plugged into a working 120-volt

outlet, turned on, the Power Light is on, and the Transmitter

controls are set at your desired settings.

• Check Receiver battery to make sure it is installed properly.

• When replacing the battery, do so while standing within 5-10 feet

of the Transmitter.

• Re-Synchronize the System. (Page 20)

The Receiver Collar is beeping

everywhere.

• Check that the Transmitter is plugged into a working standard

120-volt outlet, turned on, the Power Light is on, and the

Transmitter controls are set at your desired settings.

• Bring Receiver Collar while standing within 5-10 feet of the

Transmitter to reset.

• Re-Synchronize the System. (Page 20)

The Receiver Collar is beeping inside

the house.

• It is recommended to remove the Receiver Collar from your pet

when indoors to avoid activation of the Receiver Collar.

• Make sure the Transmitter is on and set up according to the

directions.

• Ensure the entire house is within the Pet Area. The Transmitter

may need to be moved to adjust the Pet Area to include the

entire house.

• If relocating the Transmitter, remove the Receiver Collar from your

pet before turning the Transmitter off.

My pet is receiving a Static

Correction in his metal crate.

• The Receiver Collar activates when it loses the Transmitter signal.

The metal crate may block the Transmitter signal which causes the

Receiver Collar to activate.

• Remove the Receiver Collar from your pet when placing him in his

metal crate.

The Boundary Zone seems to

fluctuate.

• This is normal for the electro magnetic field of the Wireless System.

The field may be affected by surrounding “electronic noise,” which

can cause it to fluctuate up to 5%.

• Where the Receiver Collar activates is influenced by the speed and

orientation of the Receiver Collar as your pet enters the Boundary

Zone.

The Receiver Collar activates in the

middle of the yard.

• The Receiver Collar activates when it loses the Transmitter signal.

This sometimes occurs if a large metal object is between the

Receiver Collar and Transmitter, if the orientation of the Receiver

Collar changes near the Boundary Zone, or if the surrounding

“electronic noise” interferes with the signal. If this continues to

occur, consider relocating the Transmitter and resetting the Pet

Area.

• Re-Synchronize the System. (Page 20)

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