PictureTel LIVE GATEWAY 3.1 User Manual

Page 104

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What You Should Check
and/or Verify:

•

Was installation from CD ROM successful?

•

Did you configure and enable any boards via the
configuration utility?

•

After you started the application, did any error
messages appear on the screen?

•

Does LiveGateway log have any messages pointing to
a possible IRQ or I/O conflict?

Possible Solutions:

•

Reinstall software.

•

Run LiveGateway configuration utility to add/enable
board.

•

Select another IRQ or I/O address (check in Windows
NT Diagnostics for resource usage).

Problem: Can't Add LiveGateway to LiveGateway SNMP Manager Console

Use the following checklist to quickly identify and resolve this problem.

Probable Causes:

•

Wrong IP address of server.

•

SNMP not running on server and/or client.

•

LiveGateway not configured to run SNMP.

What You Should
Check and/or
Verify:

•

Is the SNMP Service installed and running on the server?

•

Is SNMP running on the client?

•

Is SNMP enabled on the LiveGateway?

•

How did you obtain the IP address of the server?

Possible
Solutions:

•

Install SNMP Service on NT system and ensure it is running.

•

Enable SNMP for LiveGateway via LiveGateway
configuration utility.

•

Enter valid IP address for LiveGateway server when adding
LiveGateways to the LiveManager console (check Network

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