PictureTel LIVE GATEWAY 3.1 - Manual (Page 106)

Possible Solutions:
• Start LiveManager application.
• Add LiveGateway server network information to
LiveManager network topology.
• Configure LiveManager via the LiveGateway
configuration utility.
Problem: LiveGateway Online, But Can't Make Or Receive Calls
Use the following checklist to quickly identify and resolve this problem.
Probable Causes:
• ISDN line inactive.
• ISDN configuration error.
• ISDN software error.
What You Should
Check and/or Verify:
• Look in the LiveGateway log to see the ISDN status.
• Collect ISDN installation information, switch type,
number type, number plan, SPIDs and MSN
information.
• Does the ISDN configuration information match the
line provisioning information?
• Are you able to verify line in "known good" system?
Possible Solutions:
• If ISDN link is DOWN, verify wiring. Otherwise,
contact phone company.
• Consult manual for default ISDN switch settings.
Problem: Can Call Out To WAN, Can't Call In
Use the following checklist to quickly identify and resolve this problem.
Probable Causes: • Improperly configured MSN or SPIDs.
• Caller is trying the wrong number.
What You Should Check
and/or Verify:
• Verify that your MSN or SPID information matches
what is provided by the phone company.
• Verify that you can call into the line when plugged
into a "known good" system.