Problem: livegateway starts, then fails – PictureTel LIVE GATEWAY 3.1 User Manual
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installed).
Problem: LiveGateway Starts, Then Fails
Use the following checklist to quickly identify and resolve this problem.
Probable Causes:
•
POST failure.
•
POST successful, but card not responding.
•
Missing download file.
•
Download timeout/possible hardware failure with ISA access.
What You Should
Check and/or
Verify:
•
Look at LiveGateway log file for error messages.
Possible
Solutions:
•
POST failure: Get a new card.
•
POST successful, but card not responding: Try another IRQ.
•
Missing download file: Reinstall software.
•
Download timeout/possible hardware failure with ISA access:
Try Bootup Board diagnostics. If failure detected, get a new
card. If no failure detected, provide PictureTel with server
hardware information.
Problem: LiveGateway Starts, Downloads, But Is Not Online
Use the following checklist to quickly identify and resolve this problem.
Probable Causes:
•
LiveManager Application is not active.
•
LiveManager Application rejects registration attempt.
•
LiveManager not entered during LiveGateway
configuration.
What You Should
Check and/or Verify:
•
Is LiveManager application running?
•
Has LiveManager been configured to recognize the
LiveGateway server (LiveManager network topology)?
•
Has the LiveManager been configured by the
LiveGateway configuration utility (via the Gatekeeper
button)?