Pitney Bowes ADDRESSRIGHTTM DA900 - Manual (Page 78)

8
Troubleshooting
8-8 SV60970-OG Rev. A
• Chosen envelope size is too small. Select correct
envelope size from drop-down box on menu bar.
• If your graphic has a white line through it, the
printheads may need to be banded together.
Prints garbage
• Poor cable connections. Check parallel cable.
Make sure cable is connected securely at both
ends. Does cable exceed maximum 6' length? Re-
place cable with a good cable.
• Interface problem. Check printer setup at com-
puter.
• Ink supply low. Replace cartridge.
• Turn the printer off and on. Restart job.
No barcode
• Wrong font selected. Choose USPS barcode font.
• No ZIP Code. Check ZIP Code.
• Barcode not enabled. Enable bar code.
Not all addresses on the list have printed
• You have selected only some addresses to print.
Select Print from the File menu and select All Ad-
dresses.
• You have added or removed records from a mail
list and then printed without first exiting the appli-
cation used to modify the list. Correct by reattach-
ing the layout to the modified list.
Extra lines on media, losing data
• Buffer overflow. Check the data in your database.
Close the print job screen. Power down printer for
a few seconds, then restart print job.
Prints wrong/
incomplete
information
Poor Print Quality
(continued)