Controls, Controls –10 – Polycom SIP 2.2.2 User Manual
Page 108
Administrator’s Guide SoundPoint IP / SoundStation IP
5 - 10
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the SoundPoint
IP / SoundStation IP family SIP
phone does not respond.
Do one of the following:
•
Check for a response from other
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
Press the Menu key followed by
System Status and Server Status to
check if the telephone is correctly
registered to the server.
•
Press the Menu key followed by
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
•
Before restarting your phone, contact
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.