Nortel Networks NN43001-321 - Manual (Page 26)

26 Converged Desktop Services
The following steps must be performed when using Click-to-Call:
• The caller makes a call from the PC Client software and the caller’s
telephone rings.
• The caller must answer their telephone when it rings if the desktop
telephone is an analog (500/2500-type) telephone or is part of a Multiple
Appearance DN (MADN) group. Answering the telephone then directs
the call to the called party. However, the call is automatically answered
if the desktop telephone is a digital telephone or an IP Phone and is
a Single Appearance DN.
Note: If the caller is in an MADN group, and the answered phone is
configured with the default on-hook path Handsfree, the answered
phone rings the called party using handsfree, even if the call is answered
using a headset. This occurs because the answered phone makes the
new call to the called party using the default on-hook path.
Operating parameters and feature interactions
The following items apply to all Converged Desktop users (including both
incoming and outgoing Converged Desktop calls):
• When a Converged Desktop user is a member of a Multiple Appearance
Directory Number (MADN) group, the user must be Multiple Appearance
Redirection Prime (MARP) to receive the Converged Desktop Service.
Or, all users in the same MADN group must be configured with the same
Class of Service, so that they receive the same Converged Desktop
Service.
• The CDS feature applies only to a primary DN key. Calls made or
received on any other keys do not receive the Converged Desktop
Service.
• If a call is answered by any non-Converged Desktop telephone, then the
popup window, call log, and presence of the Converged Desktop user
are removed after a few seconds. The timeout value for this setting is
configurable (default value is 2 seconds).
• A Converged Desktop user does not receive a popup window if the caller
is an attendant and is using the Attendant Monitor feature. An attendant
call terminating to the Converged Desktop does not notify the MCS 5100.
• Group Call does not apply to a Converged Desktop caller. Initiating
Group Call from a Converged Desktop user does not notify the MCS
5100.
• MCS 5100 clients can be in Converged Mode or Unconverged Mode.
The selected mode determines which functionality is available, as
described throughout this document.
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright © 2005-2008, Nortel Networks
.