Troubleshooting, Basic tips, Troubleshooting -14 – NETGEAR Double 108 Mbps Wireless PC Card WG511U User Manual

Page 32: Basic tips -14

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User’s Manual for the NETGEAR Double 108 Mbps Wireless PC Card 32-bit CardBus WG511U

3-14

Basic Setup

August 2004

Troubleshooting

Use the information below to solve common problems you may encounter. Also, please refer to the
knowledge base on the NETGEAR web site at

www.netgear.com/support/main.asp

.

Basic Tips

If you have problems connected to your wireless network, try the tips below.

Symptom

Cause

Solution

The PC Card
LEDs are not lit.

The WG511U is
not inserted into
the slot properly
or the WG511U
software is not
loaded.

Remove and reinsert the WG511U.
Check the Windows device manager to see if the PC
Card is recognized and enabled. Reload the WG511U
software, if necessary.
Try to install the WG511U in a different slot on your
system if one is available.

The LEDs blink
alternately and
cannot connect
to an access
point.

The WG511U is
attempting to
connect to an
access point, but
cannot connect.

The access point may not be powered on. Or, the
access point and the PC card are not configured with
the same wireless parameters. Check the SSID and
WEP settings.

I can connect to
an access point,
but I cannot
connect to other
computers on
the network or
the Internet.

This could be a
physical layer
problem or a
network
configuration
problem.

Check to make sure that the access point is physically
connected to the Ethernet network.

Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.

Restart the cable or DSL modem, router, access point,
and notebook PC.

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