Nortel Networks M2216ACD - Manual (Page 16)

15
Agent Features
Hold
˙ Press Hold . To take a call off Hold, press the
key beside the fast flashing indicator.
Make Busy
∫ Make Busy
Press Make Busy to make your phone appear
busy to callers. If you are using ACD Agent ID,
this will log you out of the system.
Not Ready
∫ Not Ready
Press Not Ready . Press In-Calls or Not Ready
when ready to accept ACD calls again.
For MSL-100 systems:
∫ Not Ready
Press Not Ready . Enter the 3 digit reason code,
if required, for walkaway. Press Not Ready
again to receive calls.
Answer Supervisor
∫ Supervisor
Press Supervisor when the LCD indicator
flashes. If you’re on a call, press Hold before
pressing Supervisor .
Call Supervisor
∫ Supervisor
Press Supervisor . This automatically puts an
active ACD call on Hold. Press In-Calls to
return to your ACD call.
Conference with Supervisor
∫ Supervisor
1. Press Supervisor during a call in progress.
∫ Supervisor
2. Press Supervisor again when the
supervisor answers.