Nortel Networks M2216ACD - Manual (Page 19)

18
Supervisor Features
Headset Talk/Listen
P and
®
1. Press Program and Dial ‚°
2. Use the Volume Bar to toggle between
Listen Only and Talk & Listen
P
3. Press Program to exit and save
changes.
Hold
˙ Press Hold . To take a call off Hold, press
the key beside the fast flashing indicator.
Observe Agents
∫ Observe
1. Press Observe .
or
∫ Agent
2. Dial the agent’s position ID, or press
Agent .
3. Repeat Step 2 to Observe another
Agent.
® 4. Press Release to leave the Observe
state.