Nortel Networks M2216ACD - Manual (Page 18)

17
Supervisor Features
Call Waiting Indicator
1. Off - few or no calls waiting.
2. On - an acceptable number of calls
waiting.
3. Slow flashing - calls are backing up in
the queue. Queue not accepting
overflow calls.
4. Fast flashing - queue is overloaded.
New calls overflow to another queue.
Display Agent Status
∫ Disp Agent
1. Press Display Agent . The first three
digits tell the number of agent posi-
tions that are busy on ACD calls
(ACD). The second three digits tell the
number of ACD positions waiting for
ACD calls (WAIT). The next three digits
tell the number of ACD agents busy on
non-ACD calls (DN). The final three
digits show the number of vacant
agent positions (LOGOUT).
® 2. Press Release to clear the display.
Display Queue Status
∫ Disp Queue
1. Press Display Queue . The first three
digits tell the number of calls waiting to
be answered (WAITING). The second
three digits tell the number of agent or
supervisor positions that are logged in
(MAND). The next three digits tell the
number of seconds the first call in the
queue has been waiting (LWAIT). The
final three digits show the number of
calls that have Time Overload (TOFQ).
® 2. Press Release to clear the display.