Hard-copy technical manuals, How to get help – Nortel Networks BSR222 User Manual
Page 9
Preface
9
Nortel Business Secure Router 222 — Fundamentals
Hard-copy technical manuals
You can print selected technical manuals and release notes free, directly from the
Internet. Go to
nd the product for which you
need documentation. Then locate the specific category and model or version for
your hardware or software product. Use *Adobe Reader* to open the manuals and
release notes, search for the sections you need, and print them on most standard
printers. Go to the Adobe Systems web site at
to download a free
copy of Adobe Reader.
How to get help
If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or
reseller for assistance.
If you purchased a Nortel service program, contact Nortel Technical Support. To
obtain contact information online, go to
, then click on Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel products and
services. When you use an ERC, your call is routed to a technical support person
who specializes in supporting that product or service. To locate an ERC for your
product or service, go to
.