The basics of using your telephone, Answering calls, Making calls – Northern Modular Telephone User Manual

Page 9: Placing a call on hold, Transferring calls

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The basics of using your telephone

Answering calls

To indicate an incoming call, your telephone rings and a

º

symbol flashes beside a DN key.

To answer a call:

1.

Lift the handset; or press

©

; or press the DN key beside the flashing

º

º

º

º

.

Making calls

To call using the dial pad:

1.

Lift the handset or press

©

.

2.

Wait for dial tone.

3.

If no free line is selected automatically, press a DN key.

4.

Dial the number.

Note:

Whenever in this guide you read “Lift the handset,” you may alternatively press a free DN key, or press

©

(if so equipped). Each of these actions will give you dial tone.

Placing a call on hold

To place a call on hold:

1.

Press

˙

. The

º

º

º

º

flashes beside the line on hold.

To return to a held call:

1.

Press the DN key beside the flashing

º

º

º

º

.

Transferring calls

To transfer a call to another extension:

1.

Press

†

. The other party is on hold and you hear special dial tone.

2.

Dial the extension that you want to transfer the call to.

3.

Press

†

again, either when you hear ringing, or after you talk privately to the person you are

transferring the call to.

4.

Press

R

to transfer the call.

Note:

When using a feature of your telephone, such as transferring a call, if the person you are calling is not

available, press the DN key to speak to the original caller.

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