Thermador SGSX456 - Manual (Page 17)

English 13
Service
Before Calling for Service
• Make sure that the gas shut off valve is in the ON position and the gas supply
to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner ports are
not clogged. Clear ports with a wire or straightened paper clip if clogged.
• Make sure the igniters are clean and dry.
• Make sure that there is no draft in the room.
• Check the power supply. It should be properly grounded with the correct
polarity. Make sure the unit is plugged in and the circuit breaker is not tripped.
• When the electrical power connection has been activated at the first power up
or reconnected after an outage, the igniters may spark once or twice even
though all burner knobs are in the off position.
Data Plate
For handy reference, the serial tag information has been affixed to the back cover.
How to Obtain
Authorized Service or
Parts
For authorized service or parts information, call the number or write to the address
listed inside the back cover.
We want you to remain a satisfied customer. If a problem comes up that cannot
be resolved to your satisfaction please let us know. Whether you write or call,
please provide us with the Model Number, Serial Number and Date of Original
Purchase or Installation.
Warranty
What is Covered -
Full One Year Warranty
For one year from the date of installation or date of occupancy for a new, previ-
ously unoccupied dwelling, any part which fails in normal home use will be
repaired or replaced free of charge. Save your dated receipt or other evidence of
the installation/occupancy date. Thermador will pay for all repair labor and
replacement parts found to be defective due to materials and workmanship. Ser-
vice must be provided by a Factory Authorized Service Agency during normal
working hours. For a Service Agency nearest you, please phone 800/735-4328.
What is Not Covered 1. Service by an unauthorized agency. Damage or repairs due to service by an
unauthorized agency or the use of unauthorized parts.
2. Service visits to:
• Teach you how to use the appliance.
• Correct the installation. You are responsible for providing electrical wiring
and/or gas installation and other connecting facilities.
• Reset circuit breakers or replace home fuses.
3. Damage caused from accident, alteration, misuse, abuse, improper installa-
tion or installation not in accordance with local electrical codes or plumbing
codes, or improper storage of the appliance.
4. Repairs due to other than normal home use.
5. Any service visits and labor costs during the limited warranty.
6. Travel fees and associated charges incurred when the product is installed in a
location with limited or restricted access, (i.e., airplane flights, ferry charges,
isolated geographic regions).
Warranty Application This warranty applies to appliances used in residential application; it does not
cover their use in commercial situations.
This warranty is for products purchased and retained in the 50 states of the
U.S.A., the District of Columbia and Canada. The warranty applies even if you