Toshiba Strata CIX ACD Agent/Supervisor Telephone CIX-SG-CCACD-VB - Manual (Page 35)

Strata CIX ACD Agent/Supervisor Telephone 05/06
25
A
about this book
conventions, iv
related documents, v
ACD
call pickup, 19
group supervisor, 2
ACD Call button, 4 , 7 , 8 , 18
ACD Help, 20 , 21
button, 4
ACD PU button, 4 , 19
agent
assistance, 21
available, 6
unavailable, 6
wrap up, 6
agent status, 6 , 12
alarm
tone, 6
unavail, 10
alarm clearing, 15
answer calls, 9
answering calls, 18
auto scroll interval, 13
Avail/Unavail button, 4
available, 6 , 10
B
buttons
ACD Call, 4 , 7 , 8 , 18
ACD Help, 4 , 21
ACD help, 20
ACD PU, 4 , 19
Avail/Unavail, 4
Display Status, 5 , 12
End Wrap Up, 4 , 11
extension, iv
extension numbers, 5
Feature, 13
Hold, 18
Join, 4 , 24
Log In/Out, 4 , 8
Mode, 13
Monitor Call, 4 , 23
Msg, 5
Start/End Shift, 4 , 14
supervisor
Join, 2
Monitor Call, 2
Start/End Shift, 2
Unavail, 10
Work Unit, 4 , 22
Index