Toshiba Strata CIX ACD Agent/Supervisor Telephone CIX-SG-CCACD-VB - Manual (Page 5)

Strata CIX ACD Agent/Supervisor Telephone 05/06
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Contents
Introduction
Conventions ........................................................................................................................iv
Related Documents/Media...................................................................................................v
CD-ROMs.........................................................................................................................v
Chapter 1 — The Grand Tour
ACD Agent ..........................................................................................................................1
ACD Group Supervisor........................................................................................................2
ACD Telephone ...................................................................................................................2
Flexible Buttons................................................................................................................4
Extension Number Buttons...............................................................................................5
Agent Telephone Status .......................................................................................................6
Tones....................................................................................................................................6
Chapter 2 — Status Features
Logging In/Out.....................................................................................................................7
Unavailable and Available .................................................................................................10
End Wrap Up Time ............................................................................................................11
Status Display ....................................................................................................................12
Shift Mode .........................................................................................................................14
Queue Alarms ....................................................................................................................15